Terms & Conditions (Website)

Headquarters:
QC CANADA

Contact : hello@musemuse.love

1. Placing an order :

• Find the product(s) you want on our website and press ‘Add to cart’
• Once you’ve added all of the items you require to your cart, select checkout option
• You will be asked to input your shipping & billing details
• Review your order to ensure all items & details are correct
• Press ‘Pay now’
• You will then receive an order confirmation via email to the email address provided at the time of ordering

In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose.

Remember to check your cart and delivery information to ensure your order is correct before pressing the ‘Pay now’ button, as we may not be able to amend your order once it has been submitted.

1.1 SIRBAA INC RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILLMENT OF ALL ORDERS ON OUR WEBSITE. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:

• The product is not available / in stock
• Your billing information is not correct or not verifiable
• Your order has been suspected of fraudulent activity
• We could not deliver to the address provided by yourself
• Force Majeure
• In the event of misspelling, pricing or other errors or mistakes in the website information

1.2 DATA CHECK

We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent intention will be followed up with an investigation.

1.3 USER CONTENT

When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

Deletion of User Content :

If you wish to delete your user content on our website, please contact us by email at hello@musemuse.love and include the following information in your deletion request: first name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.

2. Prices and currencies :

2.1 PRICES MAY VARY ACROSS STORE
Conversion rates may apply.

2.2 PRICE CHANGE 

SIRBAA INC reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

3. Shipping and delivery :

All orders made on our website are dispatched from the USA and Europe. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in dispatch confirmation emails.

SIRBAA INC cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

3.1 CUSTOMS :

Countries outside of the USA and European Union may be subject to additional duties to be paid.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.

If you refuse to pay the duties to release your order, the order will subsequently be returned back to our warehouse and not refunded.

By law, SIRBAA INC is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

[Covid-19] When will I get my order?

Due to COVID-19, it could takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Our fulfillment times may be longer than usual. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges that is why it is difficult to predict the shipping times.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address;

● Ask your local post office if they have your package;

● Stop by your neighbors in case the courier left the package with them;

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@musemuse.love with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@musemuse.love.

4. Return policy :

• Products must be returned within 14 days of receiving your order.

• The product must be returned in 'as new', unused, undamaged condition in its original packaging. If for any reason your product is not in ‘as new’ condition, your account will not be refunded.

• We only offer refunds onto the original payment method used to make the order.

• Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!

• Anything accidentally or incorrectly returned our way will be the responsibility of the sender, not SIRBAA INC. We’ll always do our very best to help out, but unfortunately can’t make any promises!

• You can send returns to the address indicated on your parcel at your how charge (this address depend on your country). If the product is not damaged, we will refund your order in few days!

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@musemuse.love within 14 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report at hello@musemuse.love.

When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable)

5. Promotions and offers :

4.1 GIFT CARDS :

Once a gift card has been issued, the card becomes that customers’ property.

Gift Cards cannot be used in the purchase of another Gift Card.

SIRBAA INC reserves the right to refuse or cancel a gift card without any further discussion.

Gift cards have a validity of 12 months, and need to be spent all at once.

Gift cards are only valid on the site in which they have been purchased from.

If a gift card is used as payment, refunds will be refunded back onto the original gift card.

4.2 DISCOUNT CODES :

Only one discount code can be used per order.

SIRBAA INC reserves the right to refuse or cancel the use of a discount code without any further discussion.

Usage of discount codes are subject to stock availability.